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Opera Philadelphia

Development Services Coordinator

Development – Philadelphia, Pennsylvania
Department Development
Employment Type Full Time

Type of Employment: Salaried, Non-exempt

Reports to: Director of Individual Giving and Advancement Services

Important Relationships: Development Special Projects Manager, Director of Institutional Giving, Director of Planned Giving, VP of Development, Director of Guest Services, Controller, Chief Financial Officer

Responsibilities: The Development Services Coordinator will support the Opera’s fundraising, development operations, and donor relations as part of a ten-person development team. This position is responsible for gift entry and maintaining the integrity of donor data; timely acknowledgements and renewal notices; reporting of development metrics; and providing administrative support for the department.

Donor Relations, Acquisition, and Stewardship

  • Review and update donor communications, including renewal and acknowledgment letters, membership materials, and support pages on Opera Philadelphia’s website
  • Support Director of Individual Giving & Advancement Services on planning and implementation of data-driven, multi-channel donor acquisition efforts
  • Manage membership renewal and pledge billing processes
  • Facilitate general stewardship needs within the department, including coordinating and sending thank you notes, birthday cards, signed posters for performance underwriters, etc.
  • Provide excellent customer service to patrons via phone, email, and in person
  • Monitor and respond to emails coming to the general development department email inboxes

 Operations, Reports, and Analytics

  • Enter individual and institutional gifts in Tessitura on a daily basis
  • Perform adjustments to gifts and pledges when necessary
  • Oversee and coordinate the acknowledgement process for all donors
  • Maintain and reconcile the Cash Flow and Contributed Revenue Reports and provide the Finance and Development Departments with the updated reports on a weekly basis
  • Track incoming customer service issues (CSIs) related to development and events in Tessitura through phone, email, mail, and in-person channels. Assign issues to the appropriate gift officer for follow up
  • Reconcile contributed revenue pledges on a monthly basis by ensuring automated pledge payments are being processed, providing the department with a pledge balance report, and making adjustments in Tessitura as needed
  • Maintain the integrity of donor records and Development department data
  • Create Lists and Extractions for direct mail and email campaigns
  • Create new Campaigns, Funds, Appeals, and Sources in Tessitura as needed and work with the Controller to ensure proper setup with the general ledger
  • Track and report on membership promotions and appeals. Establish and maintain naming conventions for reporting needs
  • Serve as a member of the Tessitura User Group and as a liaison between the Finance and Development Departments

Development Department Team member

  • Maintain inventory and organization of Development Department collateral, including letterhead, brochures, postage, and solicitation materials
  • Serve as support for Development Department mailings including Annual Fund, event invitations, and stewardship mailings
  • Conduct basic prospect research
  • Manage Development Department volunteer(s)
  • Attend Opera Philadelphia performances and events and perform assigned duties
  • Provide customer service and phone support as a back up to the Guest Services call center in times of high volume
  • General assistance to the Development Department as needed

Related duties as assigned

Qualifications:

  • Knowledge of opera is an asset
  • Bachelor’s Degree Required
  • 2-3 years of development experience and/or experience working in an arts institution or other non-profit
  • 2 or more years of CRM experience, ideally Tessitura, is desired
  • High level of proficiency with Microsoft Office, especially Excel, is required. Power Business Intelligence experience a plus
  • Familiarity with and adherence to the Association of Fundraising Professionals Code of Ethical Standards and the Association of Professional Researchers for Advancement's Statement of Ethics
  • Excellent written and verbal communication and interpersonal skills
  • Ability to prioritize workload to complete assignments when faced with competing deadlines
  • Ability to work collaboratively with others and thrive in a dynamic, fast-paced, and energetic environment
  • Must be proactive, highly motivated, detail-oriented and thrive in a metrics-driven work environment
  • The successful candidate will display a high level of discretion, maturity, and composure at all times, especially when under pressure

 

 An equal opportunity employer, Opera Philadelphia is committed to fostering an environment in which employees from a variety of backgrounds, cultures, and personal experiences are welcomed and can thrive.

 

 

 

 

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  • Location
    Philadelphia, Pennsylvania
  • Department
    Development
  • Employment Type
    Full Time
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